Frequently Asked Questions

Most hosting accounts are provisioned within 15 minutes. In some cases, we may take up to 24–48 hours for verification to prevent fraudulent orders.

ServerSea offers a free domain on selected shared hosting plans (eligible TLDs may vary by package). If you choose a different TLD, it will be charged according to the current domain price.

No. There are no hidden charges. All prices are shown on the website/cart before checkout.

We accept PayPal and credit/debit cards supported by our payment gateway. Note: currently, only international cards are accepted. Pakistani cards are not supported at the moment; however, Pakistani AMEX cards are accepted.

No. Higher-tier plans are typically placed on lower-density servers with comparatively better resource allocation to improve performance.

To migrate your website: 1) Take a full backup of your website files and database
2) Purchase a ServerSea hosting plan
3) Share your website login/backup details via a support ticket (or upload the backup as advised by our team)
4) Our team will guide you through DNS or nameserver changes (if required) Note: Domain transfer (registrar change) is separate from website migration and may require an EPP/Auth code, unlocked status, and registry-specific processing time.

You can renew from your Client Area: 1) Log in to your Client Area
2) Go to Billing → Invoices (or open the relevant service)
3) Open the renewal invoice and click Pay Now
4) Complete payment using an available method If you cannot access your account, use Forgot Password or contact support.

Please take a complete backup before requesting an OS migration (Linux ↔ Windows). OS migration may require creating a new hosting account on the selected platform, and the old account may be terminated after data handover (as per the agreed process). Charges: OS migration is a one-time service and may have a fee depending on the service type and workload. DNS propagation can cause brief downtime during the switch.

You can upgrade your hosting plan at any time by paying the difference amount for the remaining billing period (where applicable). Contact support or open a ticket for an upgrade invoice/link.

Hosting prices depend on storage, bandwidth, and resources. For startups and small websites in Pakistan, Shared Hosting is usually the best starting option. Check Hosting Plans.

Paid hosting is better for speed, stability, security, and customer support. Free hosting is mainly suitable for testing and learning, not business websites. Explore Unlimited Hosting.

ServerSea.pk offers reliable infrastructure, competitive pricing, and support designed for Pakistani businesses. Start with Shared Hosting and upgrade to VPS when needed. Why ServerSea.

Search your desired domain on our website, add it to cart, complete checkout, and the domain will be registered instantly (subject to registry rules). If any verification is required, our team will guide you.

Start a transfer order, provide the EPP/Auth code (if required), and ensure the domain is unlocked at your current registrar. After transfer initiation, we’ll inform you about the next steps based on the TLD and registry process.

From your Client Area, open the domain details and update Nameservers or DNS records (A/CNAME/MX/TXT). DNS changes can take time to propagate globally (often a few hours, up to 24 hours).

Expired domains may stop working and enter a grace period depending on the registry. Renew as soon as possible to avoid additional redemption fees or permanent loss.

After purchase, you’ll receive login details by email. You can also find control panel access inside your Client Area under your hosting service.

Yes. You can install WordPress using 1-click installer (if available), or you can open a ticket and our support can guide you through the process.

We can assist based on your hosting plan and website size. Share your website details and data size in a support ticket and we’ll advise the best approach.

Backup availability depends on the service/plan. For maximum safety, we recommend keeping your own external backups as well. You can also ask about our paid backup add-on options.

Web hosting stores your website files on a server so your website can load online. For most sites in Pakistan, you can start with Shared Hosting and upgrade as your traffic grows. View Shared Hosting.

Your website files live on a server. When someone visits your domain, the server delivers those files to their browser. You manage files, email, and databases using cPanel. View WordPress Hosting.

Shared hosting is budget-friendly for small websites. VPS provides dedicated resources for growing sites. Dedicated servers are best for high-traffic or heavy applications. View VPS | View Dedicated.

If your website is built on WordPress, WordPress Hosting is recommended for better performance and easier management. You can also run WordPress on Shared Hosting for starter websites. View WordPress Hosting.

Yes. Unlimited hosting is suitable for growing websites that need more resources and flexibility. Review our packages to choose the right level for your project. View Unlimited Hosting.

Start by considering your website type (business, blog, eCommerce), expected traffic, storage needs, and budget. If you are unsure, contact support and we will recommend a suitable plan. Get Help Choosing a Plan.

Login to Client Area → Billing/Invoices. You can view, download, and pay invoices from there.

Share your transaction screenshot with your invoice number via ticket or WhatsApp (if provided). We will verify and update your invoice status.

Refund eligibility depends on the product and policy. Please review our Refund Policy/Terms, or contact support with your invoice number for guidance.

DNS updates usually take a few hours but can take up to 24 hours worldwide. During propagation, some visitors may see the old settings while others see the new settings.

Currently, only international credit/debit cards are accepted via our payment gateway. Pakistani cards are not supported at the moment; however, Pakistani AMEX cards are accepted. For alternatives, see Payment Methods.

SSL secures data between your website and visitors and enables HTTPS. It also improves trust and helps with modern browser security requirements.

You can generate CSR from your control panel (cPanel/Plesk) or server. If you share your server type, our support can guide you step-by-step.

Yes. Open a support ticket with your domain and certificate details, and our team will assist (depending on your service type and access).

Login to Client Area → Support → Open Ticket. Add your service/invoice number, and include screenshots if needed for faster resolution.

Yes. Use live chat for quick questions. For technical tasks and verification, a ticket is recommended so we can track and document actions.

Response time depends on ticket priority and workload. Critical service issues are handled first. Add complete details to reduce back-and-forth.

Yes. Website migration is available for many websites and popular CMS (WordPress, etc.). Open a ticket with your current hosting details, website size, and backup access, and our team will guide you. Contact Support.

For common WordPress tasks (installation, basic troubleshooting), our team can guide you based on your service type. For advanced development work, we can advise best practices and recommended steps. Open a Ticket.